Complaints Handling, Breaches & Appeals

Independent Review & Operational Transition

  • Independent Review of the Australian Carbon Industry Code of Conduct April 2020
  • Independent Review of the Carbon Industry Code of Conduct Consultation Paper April 2020
  • Independent Review of the Carbon Industry Code of Conduct Administrator Response & Transition Plan
  • Independent Review: Foundation to Operational Stage terms of reference October 2019

External Resources

Indigenous Engagement

  • CER Native Title, Legal Right and Eligible Interest-Holder Consent Guidance v2.0
  • ICIN Seeking Free, Prior and Informed Consent from Indigenous Communities for Carbon Projects v1.0
  • UN Declaration on the Rights of Indigenous Peoples

Consumer Protection Bodies

Australian Competition and Consumer Commission
GPO Box 3131
Canberra ACT 2601
T. 1300 302 502
accc.gov.au

ACT Office of Regulatory Services
GPO Box 158
Canberra ACT 2601
T. (02) 6207 0400
ors.act.gov.au

Australian Financial Complaints Authority
GPO Box 3
Melbourne, VIC 3001
1800 931 678
afca.org.au

Australian Securities and Investments Commission
PO Box 9827
(in your capital city)
1300 300 630
asic.gov.au

New South Wales Fair Trading
PO Box 972
Parramatta NSW 2124
13 32 20
fairtrading.nsw.gov.au

Northern Territory Consumer Affairs
PO Box 40946
Darwin NT 0801
1800 019 319
consumeraffairs.nt.gov.au

Queensland Office of Fair Trading
GPO Box 3111
Brisbane QLD 4001
T. 13 13 04
fairtrading.qld.gov.au

South Australia Consumer & Business Services
GPO Box 1719
Adelaide SA 5001
T. 131 882
cbs.sa.gov.au

TAS Consumer, Building & Occupational Services
PO Box 56
Rosny Park TAS 7018
1300 654 499
cbos.tas.gov.au

Victoria Consumer Affairs
GPO Box 123
Melbourne 3001
1300 55 81 81
consumer.vic.gov.au

Western Australia Department of Mines, Industry Regulation and Safety
Locked Bag 100
East Perth WA 6892
1300 30 40 54
dmirs.wa.gov.au

Frequently Asked Questions

Get answers to some of the Code Administrator’s most commonly asked questions.