If you have a concern or would like to make a complaint about the business practices of a Signatory, you are encouraged to raise the issue with the Signatory organisation directly in the first instance. Signatories are required to then acknowledge that they have received your complaint, and provide an expected timeframe for resolution of the complaint.
In the event that you are not able to raise the complaint directly with the Signatory,, or if your complaint has not been actioned or acknowledged, you may contact the Administrator directly (firstname.lastname@example.org) to notify us of this issue, and/or submit a complaint through the complaints form on the Code of Conduct website.
You are also encouraged to raise the complaint with the relevant consumer protection organisation or scheme regulator (see Appendix 1, section 5 of the Code). In this case, you should notify the Administrator that you have done so, if it is relevant to the Code of Conduct.