The Code aims to protect and support carbon industry consumers (clients), including Native Title Holders, representative bodies, land managers and project owners.
Consumers have rights when choosing or working with carbon service providers. Signatories to the Code of Conduct are held to a higher standard of client engagement, ensuring that consumers are provided with enough information to make informed decisions, are contacted early and appropriately, and are engaged in a meaningful and transparent way.
Consumers and clients may be on the supply-side of the market (dealing with projects on the ground), or the demand-side of the market (purchasing carbon credits). You may also interact with both the supply and demand sides of the market.
Examples of supply-side consumers include Native Title Holders, Native Title claimants, farmers, landowners, pastoralists, site owners, business owners, landlords and tenants. These consumers require protections from risks associated with projects being undertaken on land where they have rights or interests.
You may be approached by businesses, which may or may not be Signatories to the Code of Conduct. These businesses may request for you to agree to carbon projects being implemented on your land, sites and/or within your business operations.
Examples of demand-side consumers include Government, business or community/other organisations and individuals. These consumers require protections from risks associated with receiving advice on and purchasing carbon credits for either compliance or voluntary purposes.
Signatories to the Code of Conduct have obligations relating to the types of information, advice, and documentation that they provide to their clients. When providing services to clients, Signatories are required to apply best practices to their business activities both before a project commences, as well as during the project’s lifetime.