Raise complaint with the Administrator
If you are not satisfied with the response from the Signatory, you may register your complaint with the Code Administrator using the Complaint Form below. Additionally, if you are unable to raise the complaint with the Signatory in the first instance (due to commercial, legal or other reasons), you may notify the Code Administrator of your complaint about the Signatory without having notified the Signatory first.
The Administrator will notify you that your complaint has been received within 3 business days. The complaint will be assessed and the confidentiality of your complaint will be ensured, in line with the Administrator’s Complaints Handling and Breaches Procedure below.