Do you have a complaint?

Signatories to the Code of Conduct have agreed to conduct their business in line with the Code requirements.

If you believe a Signatory has breached the Code, you are encouraged to raise this first with the Signatory in question if it is appropriate to do so. The Code’s consumer complaints process is outlined below.

Submit a Complaint to the Signatory

Once a Signatory receives your complaint they are expected to investigate the issue, and provide you with feedback on their investigation within 21 days.

Submit a Complaint to the Administrator

If you are not satisfied with the response from the Signatory or would prefer to notify the Code directly, you may register your complaint with the Code Administrator using the Complaint Form below.

Submit a Complaint to Other Bodies

You may also contact your relevant consumer protection body. If you do, you can notify the Code Administrator that you have done so, using the Client Complaint Form below.