Do you have a complaint?
Signatories to the Code of Conduct have agreed to conduct their business in line with the Code requirements.
If you believe a Signatory has breached the Code, you are encouraged to raise this first with the Signatory in question if it is appropriate to do so. The Code’s consumer complaints process is outlined below.
Raise complaint with the Signatory
Once a Signatory receives your complaint they are expected to investigate the issue, and provide you with feedback on their investigation within 21 days.
Raise complaint with the Administrator
Raise complaint with other bodies
You may also contact your relevant consumer protection body. If you do, you can notify the Code Administrator that you have done so, using the Client Complaint Form below.
