For Consumers
Consumers Rights
Consumers have rights when choosing or working with carbon service providers.
Signatories to the Code of Conduct are held to a higher standard of client engagement, ensuring that consumers are provided with enough information to make informed decisions, are contacted early and appropriately, and are engaged in a meaningful and transparent way.
Who are consumers?
Consumers and clients may be on the supply-side of the market (dealing with projects on the ground), or the demand-side of the market (purchasing carbon credits). You may also interact with both the supply and demand sides of the market.
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These consumers require protections from risks associated with projects being undertaken on land where they have rights or interests.
You may be approached by businesses, which may or may not be Signatories to the Code of Conduct. These businesses may request for you to agree to carbon projects being implemented on your land, sites and/or within your business operations.
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These consumers require protections from risks associated with receiving advice on and purchasing carbon credits for either compliance or voluntary purposes.
Signatories to the Code of Conduct have obligations relating to the types of information, advice, and documentation that they provide to their clients. When providing services to clients, Signatories are required to apply best practices to their business activities both before a project commences, as well as during the project’s lifetime.
Make a complaint
All Signatories to the Code have agreed to conduct their business in line with the Code requirements.
Should you need to make a complaint against a company identifying itself as a Signatory to the Carbon Industry Code of Conduct, there are a range of pathways available for you to raise issues directly with a Signatory, with the Code Administrator or other bodies.
Engaging with Signatories
Current Signatories
Signatories to the Code represent a range of carbon service providers, including agents, aggregators or advisers. See which Australian service providers are committed to industry best practice.
Signatory Responsibilities
Signatories to the Code have agreed to conduct their business with integrity, transparency and accountability, and their clients should dealt with in a manner that benefit the best practices outlined in the Code.
Indigenous Engagement
The Code requires stronger levels of engagement with Indigenous stakeholders to support implementation of best practice engagement across the carbon industry.
