For Consumers
Consumers Rights
Consumers have rights when choosing or working with carbon service providers.
Signatories to the Code of Conduct are held to a higher standard of client engagement, ensuring that consumers are provided with enough information to make informed decisions, are contacted early and appropriately, and are engaged in a meaningful and transparent way.
Make a complaint
All Signatories to the Code have agreed to conduct their business in line with the Code requirements.
Should you need to make a complaint against a company identifying itself as a Signatory to the Carbon Industry Code of Conduct, there are a range of pathways available for you to raise issues directly with a Signatory, with the Code Administrator or other bodies.
Engaging with Signatories
Current Signatories
Signatories to the Code represent a range of carbon service providers, including agents, aggregators or advisers. See which Australian service providers are committed to industry best practice.
Signatory Responsibilities
Signatories to the Code have agreed to conduct their business with integrity, transparency and accountability, and their clients should dealt with in a manner that benefit the best practices outlined in the Code.
Indigenous Engagement
The Code requires stronger levels of engagement with Indigenous stakeholders to support implementation of best practice engagement across the carbon industry.