The independent industry association for business leading the transition to net zero emissions

Australia’s world-first climate-related consumer protection code of conduct has moved to full operation, committing the nation’s national carbon industry to higher standards of integrity, transparency and accountability than ever before. 

From 1 July 2021, the Australian Carbon Industry Code of Conduct will expand its powers to handle and investigate consumer complaints; monitor and audit the activities of its 22 carbon service provider Signatories, and take enforcement action against those organisations that deliberately mislead or disadvantage their clients in the community.